Terms & conditions and Privacy policy

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

These terms and conditions will apply to the purchase of the goods by you (the Customer or you). We are Helen Louise Jewellery of 42 Chudleigh road, Plymouth, Devon, PL4 7HU (the supplier or us or we).
These are the terms on which we sell all the goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Goods

The description of the goods is as set out in the website, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size size and colour of the goods supplied.
In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All goods which appear on the website are subject to availability.

Personal information

We retain and use all information strictly under the privacy policy.
We may contact you by using e-mail or other electronic communication methods and you expressly agree to this,

Basis of Sale

The description of the goods in our website does not constitute a contractual offer to sell the goods. when an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. it is you responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccurancies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (i.e the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.
Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the contract. whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.
We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you which might, in some respects, be better for you, e.g by giving you rights as a business.

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.
You must pay by submitting your credit, debit card or paypal details with your order and we will take payment immediately or otherwise before delivery of goods.

Delivery

We will delivery the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 60 days after the day on which the contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if: a. We have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contact was made that delivery on time was essential; or b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered. you must return them to us.
We do not generally deliver to addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If however, we accept and order for delivery outside that area, you may need to pay import or other taxes, as we will not pay them.
You agree we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

Risk and Title

Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
You do not own the goods until we have received payment in full. full payment will need to be made before your goods are delivered to you. No goods will be shipped until full payment has been made.

Withdrawal and cancellation

You can withdraw the order by telling us before the contract is made, If you simply wish to change you mind without giving us reason, and without incurring any liability.
You can cancel the contract except for any goods which are made to you special requirements (the Returns Right) by telling us no later than 14 calender days from the day the contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the goods in undamaged condition at your own expense. Then we must without any delay refund to you the price of those goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective goods. This returns right is different and separate from the cancellations right below.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These cancellation rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances: a. goods that are made to you specifications or are clearly personalised; b. goods which are liable to deteriorate or expire rapidly.
Also, the cancellation rights for a contract cease to be availablein the following circumstances: a. in the case of any sales contract, if the goods become mixed inseparably (according to there nature) with other items after delivery.
Subject as stated in these terms and conditions, you can cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery,
To exercise the rights to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (e.g a letter sent by post, or email).
To meet the cancellation deadline, it is sufficient for you to send communication concerning your exercise of the rights to cancel before the cancellation period has expired.
Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in the value of any goods supplied, if the loss is the result of unnecessary handling by you (ie handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: e.g it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
We will make the reimbursement without undue delay, and not later than: a. 14 days after the day we receive back from you any goods supplied, or b. (if earlier) 14 days after the day you provide evidence that you have sent back the goods.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods in connection with the contract which you have cancelled, you must send back the goods without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. you agree that you will have to bear the cost of returning the goods.

Conformity

We have a legal duty to supply the good in conformity with the contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the goods will: a. be of satisfactory quality; b. be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skills and judgment) and be fit for any purchase held out by us or set out in the contract; and c. It is not a failure to conform if the failure has its origin in your materials.

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control: a. the party will advise the other party as soon as reasonably practicable; and b. the party's obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer's above rights relating to delivery and any right to cancel.

Privacy

Your privacy is critical to us. we respect your privacy and comply with the General Data Protection Regulation with regards to your personal information.
These terms and conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
We are a data controller of the personal data we process in providing goods to you.
Where you supply personal data to us so we can provide goods to you, and we process that personal data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Law: a. before or at the time of collecting personal data, we will identify the purposes for which information is collected; b. we will only process personal data for the purposes identified; c. we will respect your rights in relation to your personal data; and d. we will implement technical and organisational measures to ensure your personal data is secure.

Governing law, jurisdiction and complaints

The contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any disputes, so we deal with complaints in the following way: Any corcerns or complaints you have you can email us at [email protected]

Privacy policy

This privacy policy applies between you, the user of this website and Helen King, the owner and provider of this website. Helen King takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to the use of the website. Please read this privacy policy carefully.

Scope of this privacy policy

This privacy policy applies only to the actions of Helen King and Users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Helen King is the "data controller". That means that Helen King determines the purposes for which, and the manner in which your data is processed.

How we collect Data

We collect data in the following ways: a. data is given to us by you; and b. data is collected automatically.

Data that is given to us by you.

Helen King will collect your data in a number of ways, for example: a. when you contact us through the website, by telephone, post, email or through any other means;
In each case, in accordance with this privacy policy.

Data that is collected automatically

We automatically collect some information about your visit to the website. This information helps us to make make improvements to the website content and navigation, and includes you IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

Keeping data secure

We will use technical and organisational measures to safeguard your data.
Technical and organisational measures include measures to deal with any suspected data breach. if you suspect any misuse or loss or unauthorised access to you data, please let us know immediately by contacting us via this email address [email protected]
If you want detailed information from the Get Safe Online on how to protect your information and computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses,

Data retention

Unless a longer retention period is required or permitted by law, we will only hold you data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the data be deleted.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your data: a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive" Where we are legally permitted to do so, we may refuse you request. If we refuse your request we will tell you the reason why. b. Right to correct - the right to have your data rectified if it is inaccurate or incomplete. c. Right to erase - the right to request that we delete or remove your data from our systems. d. Right to restrict our use of your data - the right to "block" us from using your data or limit the way in which we can use it. e. Right to data portability - the right to request that we move, copy, or transfer your data. f. Right to object - the right to object to our use of your data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email address: [email protected]
If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO).
it is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Change of business ownership and control

Helen King may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of allor part of Helen King. Data provided by users will, where it is relevent to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.
We may also disclose data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provisions of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent requires, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other. right or remedy.
This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Helen King reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

You may contact Helen King by email, at [email protected].

Name and address of owner

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Helen King

42 Chudleigh Road

Plymouth

Devon

PL4 7HU

United Kingdom

Telephone; 07706556059

Email; [email protected]

Website; www.helenlouisejewellery.co.uk

Attribution

These Terms and conditions, and privacy policy was created using a document from Rocket Lawyer.